Privacy Policy

Last updated: August 18, 2026

1. Introduction

VisionQuest Services LLC ("VisionQuest," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and use our SaaS platforms.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, password when you create an account
  • Payment Information: Credit card details processed securely through Stripe (we do not store full card numbers)
  • Profile Data: Business name, address, and other details you provide in your profile
  • User Content: Cover letters, menu items, inventory records, member data, photos, and other content you upload
  • Communications: Messages you send through contact forms, email, or SMS

Information Collected Automatically

  • Log Data: IP address, browser type, pages visited, time of visit, referring URL
  • Cookies: Session cookies for authentication and functionality. We do not use tracking cookies for advertising.
  • Device Information: Device type, operating system, screen resolution

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information (receipts, confirmations)
  • Send transactional communications (account verification, password resets, order updates)
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns to improve user experience
  • Detect, investigate, and prevent fraudulent or unauthorized activity

4. SMS/Text Messaging

If you provide your phone number and opt in during registration, we may send you transactional text messages including:

  • Two-factor authentication (2FA) verification codes
  • Order confirmations and status updates
  • Password reset codes
  • Appointment and event reminders

We do not send marketing or promotional text messages.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Message frequency varies based on your account activity. Standard message and data rates may apply.

To opt out: Reply STOP to any message. To get help: Reply HELP or contact us at jj@visionquestllc.com or (716) 299-8493.

5. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share information with:

  • Service Providers: Stripe (payments), AWS (hosting and storage), Google (analytics), and other vendors necessary to operate our services
  • Legal Requirements: When required by law, subpoena, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Storage and Security

Your data is stored on secure servers hosted by Amazon Web Services (AWS) in the United States. We implement industry-standard security measures including:

  • HTTPS/TLS encryption for all data in transit
  • Encrypted database connections
  • Password hashing (bcrypt)
  • Role-based access controls
  • Regular security audits and penetration testing

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

8. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correct: Update or correct inaccurate information
  • Delete: Request deletion of your account and associated data
  • Opt Out: Unsubscribe from SMS messages by replying STOP
  • Export: Request your data in a portable format

To exercise these rights, contact us at jj@visionquestllc.com.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 13, we will delete it promptly.

10. Cookies

We use essential cookies for authentication and session management. These cookies are necessary for the service to function and cannot be disabled. We do not use advertising or tracking cookies.

11. Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

VisionQuest Services LLC
Email: jj@visionquestllc.com
Phone: (716) 299-8493
Website: visionquestllc.com